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30-Day Money-Back Guarantee
We stand behind everything we sell. If your order doesn't feel exactly right, simply send it back within 30 days for a full refund — no fuss, no hassle.
Frequently Asked Questions
Do you offer free shipping?
Yes! Shipping is completely free on every order to the United States. All orders are shipped with DHL and include tracking.
Can I return my order?
Of course. If you're not completely satisfied, you're covered by our 30-day money-back guarantee. Returns are simple and hassle-free, so you can shop with confidence.
How do I choose the right size?
Our shoes run true to standard US sizing. Every product has a detailed size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up for the best comfort.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment systems to protect your information every step of the way.
We accept:
- Visa, Mastercard, Amex & Maestro
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 6–9 business days after shipping. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
Have another question?
Have a question or need some personal advice? Isabella Sedona's team is here to help, before and after your order.
Customer service: info@isabellasedona.com
Customer service available hours:
Operating Hours (Monday to Friday): 09:00 AM to 06:00 PM (GMT-5/-4 New York)
Operating Hours (Saturday to Sunday): 10:00 AM to 04:00 PM (GMT-5/-4 New York)